Most CRM platforms aren’t designed to meet strict compliance standards out of the box. For biotech and pharma manufacturers bound by ISO-13485 regulations, that’s a big problem.
In our latest episode of Not Your Grandfather’s CRM, we showcase a solution: a purpose-built complaint tracking system developed in Power Apps. This low-code app helps our client maintain audit-ready records, manage complaint resolution timelines, and enforce internal QA procedures — all without the complexity of Dynamics 365’s full Service module.
The system handles:
- Business-day SLAs (including weekends and holidays)
- Dynamic complaint types and custom questions
- Automatic email notifications
- Image and document uploads
- RMA processing
- Real-time dashboards and alerts for missed deadlines
It’s a focused, streamlined system built for a very real need — proving once again that today’s CRM platforms are more than digital Rolodexes. If you’re looking for a service-based xRM solution for your business, Schedule a Strategy Session with us today!
The post A CRM Service Solution Built for ISO-13485 Compliance? Yes, with Microsoft Power Apps. appeared first on CRM Software Blog | Dynamics 365.
