As businesses grow, they need their technology ecosystems to expand and keep up with their ability to manage them. The sales team may work with Dynamics 365 CRM, finance will work in an ERP, inventory and logistics can be in another system, and so on. When these systems don’t communicate with each other it can...

Key CRM Trends in 2026: From Database to Connected Platform CRM systems are becoming connected platforms that pull data from ERP, marketing, and support systems—and use AI to help teams act on that data. The shift comes down to three things: AI handling routine tasks, real-time data sync between systems, and personalization based on unified...

Expanding into new markets should accelerate revenue growth. Instead, for most SaaS companies, it creates operational chaos. Regional teams develop their own pricing models. Sales processes fragment across geographies. What works in North America doesn’t translate to EMEA or APAC. Leadership loses visibility into global pricing performance while local teams struggle with inconsistent tools and...

The more I work with Microsoft Power Automate, the more I appreciate its ability to handle complex data processing tasks. However, one topic that consistently trips up both new and experienced developers is how variables behave inside Apply to Each Loops, especially when parallelism is enabled. If you have ever had a flow that worked...

At enCloud9, we’re always on the lookout for tools that help our clients work smarter, collaborate better, and innovate faster. The latest Microsoft 365 Copilot update delivers just that, with five standout features that we think every modern business should know about. Here’s our take on the best new capabilities—and how they can make a...

Is your organization truly leveraging technology to drive meaningful change, or are you simply managing a disconnected set of tools that inhibits real growth?  True operational excellence requires more than just a place to store data; it demands a partnership between your people and a unified platform. We must ask ourselves: Are we empowering our...

In today’s rapidly changing sales environment, many organizations are turning to advanced tools like Microsoft Sales Copilot within Dynamics 365 to enhance their processes and empower their teams. A notable challenge, however, is that standard AI solutions often fall short in grasping the specific language, data structures, and business jargon unique to each sales team....

CRM Developer Blog: Pro Tips for Building Smarter, Scalable Power Platform Solutions (Power Apps and Dynamics 365) ‘Tis the season to elevate your CRM game! As we wrap up the year and look ahead to new opportunities, there’s no better time to refresh your development toolkit. Just like holiday lights bring sparkle to the season,...

Every year, the holiday season seems to arrive faster and hit harder than expected. Customer inquiries pour in. Deals move at lightning speed. Sales reps juggle calls, emails, follow-ups, and last-minute promotions. Managers scramble for pipeline updates. Teams stretch their days just trying to stay ahead of the next request. In the middle of all...

Marketing and sales alignment isn’t a new concept, but in 2026 alignment alone isn’t enough. Growth-focused organizations need deep operational integration between marketing and CRM systems. It’s not just about sharing a funnel. It’s about creating a unified engine that fuels pipeline velocity, customer expansion, and measurable ROI from every touchpoint.  For Microsoft Dynamics users, this opportunity is especially pressing. Your CRM houses the data....