Partner with Stoneridge Software to Implement and Optimize Dynamics 365 Customer Engagement

Dynamics 365 Customer Engagement is a powerful suite of tools that helps you streamline processes and automate workflows through effective customer relationship management (CRM) capabilities. These tools streamline operations and enhance customer experiences, helping you achieve your business goals. Here is a brief snapshot of the tools in Customer Engagement and how they can help...

5 Benefits of Live Chat and Microsoft Dynamics 365 CRM Integration

Customer service and sales teams using Microsoft Dynamics 365 CRM often face challenges in managing real-time interactions effectively. Common issues include delays in responding to customer inquiries, difficulty in tracking and managing multiple conversations, and missed opportunities to engage leads promptly. Integrating live chat with Dynamics 365 CRM addresses these issues by simplifying communication and...

Is ERP the Right Tool for Subscription Billing? Insights for Microsoft CSP Partners

Subscription Billing with Dynamics Business Applications: A Better Approach for CSP Partners Recently, there’s been a surge in interest around Subscription Billing within Microsoft Dynamics Business Applications, such as Business Central and Finance & Operations. While these tools offer great accounting features, relying solely on an ERP system for CSP Billing often creates more challenges...

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