Category: Microsoft Dynamics 365 News and Tips

Whether you’re a developer building intelligent agents or a business leader exploring automation through AI, this comprehensive roundup is crafted to give you real value—one curated piece at a time. What is Microsoft Copilot Studio? Microsoft Copilot Studio is a visual, low-code platform that empowers users to build, customize, and deploy AI-powered agents (Copilots) tailored...

Imagine this scenario… You’re halfway through your day. You’ve answered a WhatsApp message from a lead, replied to a product query on your site’s live chat, and just shot out a quick SMS update to a client. Then it hits you, where is that chat history? Was that lead tagged in the CRM? Did the...

Earlier this month, Microsoft Dynamics announced two new Copilot Agents with the ambition of empowering Sales to close more deals even faster and transform business processes at the same time through AI. These tools can be a part of a sales person’s everyday flow of work and should be available in May to assist with...

The Data Dilemma Every CRM User Faces! Let’s be honest — keeping records 100% complete in CRM is easier said than done. Sales reps juggle between calls, emails, and follow-ups, and sometimes fields like Industry Type, Contact Number, or Deal Size just don’t get filled out. The result? You end up with missing information, incomplete...

Client Relationships are the Foundation for Health Insurance Brokers Are you an employee benefits broker frustrated by generic Customer Relationship Management (CRM) systems? Wish you had one tailored to your unique needs? You’re not alone—and the good news is, with the right criteria, you can find a CRM designed specifically for your agency and your...

Fresh Strategies for Future-Proof System Did you know that over 30% of CRM projects fail due to poor adoption and implementation? It’s alarming, but many businesses feel overwhelmed when managing their customer data and relying on outdated systems. As spring approaches, it’s the perfect time to freshen up your CRM strategy to optimize your existing...

Join our team at Western Computer for an exclusive event on Thursday, April 17th, 2025, at 12 pm PT / 3 pm ET, where you’ll get an early look at the groundbreaking innovations coming to Microsoft Dynamics 365 Sales, Customer Service, Marketing, and Customer Engagement in the highly anticipated 2025 Release Wave 1. Now is...

Looking for a simple way to understand Microsoft Dynamics 365? This Ultimate Dynamics 365 Guide is here to help. Whether you’re in sales, customer service, marketing, or operations, Dynamics 365 brings your team, customers, and data together in one connected system. From streamlining processes to improving customer experiences, this platform is designed to grow with...

Sales teams face increasing pressure to meet targets, nurture leads effectively, and maintain strong customer relationships. However, common challenges such as disorganized pipelines, lack of insights, and inefficient processes can hinder success. Microsoft Dynamics 365 Sales (CRM) provides powerful solutions to overcome these hurdles and drive better results. Let’s explore the top five sales challenges and how...

Many businesses know the struggle of dealing with a cluttered CRM system while juggling sales, customer service requests, and follow-ups. As more information piles up, finding what you need feels like hunting for a needle in a haystack. This confusion wastes time, slows down work, and could even cost you sales or leave customers frustrated....