Category: News

Sales VPs are always in a dilemma about the sales numbers. They are keen to try new strategies to increase their sales. They often do not find the results they were expecting. Many reasons are stopping the desired results. Handling tons of data manually is a task. It is not easy to decide by looking...

Change is the only constant not just in lives but also in businesses. It takes moments for a unique product from a startup such as cookie dough from the Cookiedonyc to become an instant hit among the masses and for a trusted, old brand like Kodak to get its market shrunk completely. Like an engineer...

The “Great Resignation” has had an impact on all industries. One sector that has suffered most greatly, is that of state and local governments. Deloitte explains in a recent article titled State governments and the coming talent shortage: Competing—successfully—for talent in the public sector, that government workforce management has become increasingly plagued by a continuous struggle...

Within the Microsoft consulting circles there has been a lot of buzz about the new Microsoft Viva Sales app for Dynamics 365.  If you are not in the Microsoft cloud already visit www.CrmCloudUpgrade.com This will be included with Dynamics 365 Sales and Microsoft 365 pulling insights, recommendations, and contextual information from Outlook, Microsoft Teams, Dynamics...

Back in November 2021, Microsoft announced it would be deprecating the Data Export Service (DES). While the successor Microsoft is offering, Azure Synapse Link, has powerful features for data analysis, it is also missing some ETL features that many depend on. For example, there is no control over the database tables populated on the Synapse...

Time management is the key to success. If you can manage your daily schedule wisely, it undoubtedly improves productivity. Completing all your tasks by EOD hits differently. A sense of completion boosts inner confidence and a feeling of achieving your daily goals. It motivates you to achieve more the next day.  However, most organizations complain...

First contact resolution (FCR) or One Touch Resolution rates serve as an important indicator of customer support success and is a crucial element of customer relationship management (CRM). Microsoft Dynamics 365 Customer Service is an integrated CRM solution that provides numerous options to drive high FCR rates by using out of the box features: Knowledge...

Business expansion is an important part of business growth as it helps your company reach a wider audience and thereby increasing your customer base. By expanding business, companies can offer their products and services to a wider audience. Also acquiring new customers is an effective way to increase sales, which in turn increases the company’s...

The Dynamics 365 & Power Platform new releases are here, and they bring new innovations that provide you with significant capabilities to transform your business. Microsoft’s latest Dynamics 365 release contains hundreds of new features across Dynamics 365 applications, including Marketing, Sales, Customer Service, Field Service, Finance, Supply Chain Management, Intelligent Order Management, Project Operations, Human Resources, Commerce, Fraud...

Community Summit North America, October 10-13 at the Gaylord Palms in Orlando, is the largest independent gathering of Microsoft Dynamics users and Partners. This year ten of our CRM Software Blog members will be exhibiting at the Summit NA event in Orlando on October 10-13. We encourage you to find out more about these companies...