Category: News

How important are checklists? Important enough that they can Save lives in operating rooms Prevent accidents in industries Helps students ace exams Empower sports champs in training routines Investment professionals to pick the right securities and so on Charlie Munger, Berkshire Hathaway’s vice chairman and right-hand man of Warren Buffet swears by checklists when picking...

Microsoft Dynamics Omnichannel for Customer Service is an extension of Dynamics Customer Service that enables unified communication between your Agents and your customers. With Omnichannel, employees get a single platform that provides all the customer data, communication channels, and tools in one place. The concept of an Omnichannel Contact Center application got it’s start from the...

Real estate is one of the constantly expanding and evolving industries. It plays a noteworthy part in the economy in the U.S., U.K., etc. And as we know, this industry is majorly affected by market trends, requirements, and changes, which brings them a box full of challenges.  The dominant challenge for the real estate industry...

In the world of smartphones and a widespread network of internet services, industries are discovering and pushing for newer markets using the location intelligence within Microsoft Dynamics 365 CRM. Recent research by Insider Intelligence supports this theory by stating that,” 9 in 10 companies worldwide that use location data expect its use to become only...

Staying organized in the field is a critical element of the successful field service operations team today. Fortunately, there are plenty of opportunities and resources available today to help field service teams step up their game. Common Mistakes Made by Field Service Organization Strategies To understand how to improve organization in the field, it’s helpful...

Everyone uses calendars in one or the other way to manage their day! Most people like to use a digital calendar, while some are still attached to diary planners. Professionally, calendars are extensively used for scheduling appointments and daily task management. However, employees mostly use calendars for scheduling meetings or receiving calendar invites and less...

The customer journey can be a long and arduous one, calling at many ports before the decision to buy is finally made. As marketers, it’s important that we map the entire journey so we can understand which marketing touchpoints are vital navigation aids and which are merely signposts on an already clearly defined route. Marketing...

For those paying attention to the SaaS industry, the name “Salesforce” is as synonymous as “Coke” is with cola-flavored, carbonated beverages. Similar to Coca Cola, which started off with just one soda drink and now has a gazillion choices, Salesforce has its tentacles not only in CRM but many other areas. One of them is...

Powerful updates for Dynamics 365 Marketing are upon us with wave 1, and now wave 2 is right around the corner. A summary of features include: reusable content blocks for quick email creation, ability to continue customer conversations by taking action on SMS replies, multiple journey branches for more personalized variations, and new channel analytics...

Field service management software is becoming much more commonplace, as a diverse array of solutions hit the market from the likes of Microsoft Dynamics field service, Salesforce and others.  Field service operations teams are starting to consider how they can integrate these tools into their everyday business routine whether it is to get real time...