Category: News

Microsoft Ignite 2025 delivered a clear message: “The Year Work Became Agentic.” This year’s event focused on embedding AI agents, contextual intelligence, and integrated platforms into every layer of work. These innovations are designed to help organizations automate processes, improve decision-making, and stay competitive in an AI-driven world. The big theme at Microsoft Ignite 2025...

Is your current CRM truly empowering your organization to achieve operational excellence, or is it creating friction, complexity, and disconnected data? This is the critical question leaders are asking as they re-evaluate their technology stack, especially focused on their customer relationship management (CRM) tools. The goal isn’t just to manage customer relationships; it’s to leverage...

The era of reactive CRM is over. The future lies in predictive, autonomous systems. We believe organizations that leverage intelligent AI agents within their core operations are building an unwavering foundation for lasting success. This is why businesses are increasingly shifting to intelligent automation to stay ahead. Traditional CRM workflows, even when supported by modern...

Sales teams often find it challenging to manage the influx of inbound leads generated from websites, events, and webinars. This can result in missed opportunities and leads sitting idle inside the CRM. The Sales Qualification Agent in Microsoft Dynamics 365 is designed to streamline the lead process. By automating this task, the agent enables you...

If you’re part of a sales team at a small or midsized business, you know how much time and effort goes into qualifying leads. Manual research, chasing down details, and drafting outreach emails can slow down your process and leave great opportunities on the table. That’s why Microsoft’s latest 2025 Wave 1 release for Dynamics...

Microsoft Dynamics CRM’s latest release introduces three new AI agents designed to boost daily productivity across your organization. Each agent focuses on a different area of the business—from accelerating sales cycles to elevating service quality—so teams can spend less time on manual tasks and more time on high-impact work. Below, we break down these new...

As 2026 approaches, now is the time to look inward at how your CRM and marketing automation systems are (or aren’t) supporting the customer journey. Every business has a customer lifecycle, but not every CRM is optimized to reflect it.  If you’re using Microsoft Dynamics 365, you have access to one of the most powerful CRMs on the market. But without regular audits...

We’re excited to announce the launch of enCloud9’s Copilot AI Practice—a new chapter in our mission to help organizations unlock the full potential of Dynamics 365 Sales through the power of artificial intelligence. Why Copilot? As businesses strive to automate, augment, and personalize their workflows, AI assistants are quickly becoming essential tools for sales teams....

The sales world loves a good trend, and right now the trend is full-tilt automation powered by AI. Everywhere you look, there’s another tool writing prospecting emails, logging calls, scoring leads, updating CRM data, and nudging sellers with “next best actions.” On paper, it looks great: reps get more time, leaders gain better insights, and...

  CRM isn’t just about tracking—it’s about collaboration. P2 Automation’s System Issues feature empowers clients to directly update task statuses inside their CRM, ensuring both teams stay perfectly aligned. Key Collaboration Features: Accept or Reject Released Tasks: Confirm completed work or flag items needing revision. Prioritize Requests: Elevate critical items in the work queue by...