Category: News

In our previous blog, we explored how Microsoft Dynamics 365 Contact Center brings generative AI and end-to-end integration to every stage of the support workflow. But just as important as the platform itself is the experience it delivers to the people using it every day: the customer service representatives. This post takes a closer look...

Is your online store equipped to respond instantly when a potential customer has a question or hesitation? In E-commerce, every second counts; a delayed response can cost a sale, while instant support can boost conversions and loyalty. LiveChat4Dynamics offers seamless live chat integration with Dynamics 365, helping you respond instantly, capture leads, and drive conversions....

Microsoft Dynamics 365 Quick Campaigns let you quickly communicate with multiple contacts, but the real time-saver is using templates. In our newest how-to video, we walk through creating a custom email template that: Uses dynamic placeholders for names and other fields. Allows for individual or organization-wide use. Automatically inserts user information like names, phone numbers,...

Meta Description: “Struggling with Dynamics 365 storage limits? Learn how cloud-based file management with Attach2Dynamics helps reduce costs, improve performance, and simplify CRM storage.” Blog: Why Dynamics 365 Storage Fills Up So Quickly and What You Can Do About It If your Dynamics 365 storage seems to max out faster than expected, you’re not alone....

One of the biggest strengths of Microsoft Dynamics CRM is its robust set of reporting tools, designed to help you dig into your data and make smarter, faster decisions. In this blog, we’ll walk through some of the most impactful reporting features available—and how using them can help your business stay agile, informed, and focused...

Introduction: Purpose Gets a Power Upgrade  Associations are no longer defined solely by the missions they serve—but by how effectively they scale them. As expectations for transparency, agility, and digital engagement rise, many associations are reevaluating the role of technology in mission delivery.  At the ASAE Annual Meeting 2025 in Los Angeles, DynaTech Systems will...

The latest updates in the 2025 Release Wave 2 for Microsoft Dynamics 365, planned between October 2025 and March 2026, bring powerful new AI tools that are especially helpful for Sales, Marketing, and Customer Service teams. One of the most exciting changes is the introduction of smarter artificial intelligent in Copilot Agents that can answer...

TL;DR Microsoft Dynamics 365 Customer Engagement (CE) is redefining CRM by putting AI at the center—from embedded Copilots to agentic workflows, real-time analytics, and proactive engagement. Modern CRMs should empower teams in real time and anticipate customer needs. As an AI‑first Microsoft Partner, TMC is uniquely equipped to guide you through this transformation—delivering personalized, scalable,...

The old way of introducing a new product? Emails, spreadsheets, and lots of waiting. In Episode 6 of Not Your Grandfather’s CRM, we share how we helped a client move their product setup process from a manual bottleneck to a streamlined, automated workflow using Microsoft Power Apps. In this process… Operations initiates a product change...

If your team feels out of sync, you’re not alone. Many businesses face the same issue—systems that don’t connect, data scattered across apps, and processes that break down between departments. This creates confusion, delays, and lost opportunities. Dynamics 365 is the cure for team chaos, offering one connected platform where your people, data, and workflows...