Category: News

As we evolve with the world of geospatial technology, we’re excited to welcome Azure Maps as the next step in our mapping journey, bringing advanced capabilities and seamless integration! It helps developers add location-based features like maps, geocoding, routing, traffic updates, and weather data to web and mobile apps. Businesses can use it for asset...

Sales can be a tough job. Keeping track of leads, talking to customers, and closing deals takes a lot of work. But with Microsoft Dynamics 365 Sales, sales teams can work smarter, not harder. This tool helps salespeople stay organized, follow up with leads, and close deals faster. Let’s walk through a day in the...

You’ve probably heard it more than a hundred or even a thousand times: “Customize Microsoft Dynamics 365 CRM to suit your business needs—as one size doesn’t fit all.” And there is absolutely no doubt that customization has to unlock the full potential of your CRM, ensuring it supports your organization’s operations, workflows, and growth plans....

Exciting news! We’re thrilled to introduce the two lucky winners of our DynamicsCon 2025 Full Access Pass Giveaway, who will be joining the community for this incredible event with a free pass from Dynamics User Group and $250 in travel “fun money” from ERP/CRM Software Blog. Congratulations:  Travis South, Marketing Specialist, New Dynamic LLC –...

Manual data entry, disconnected communication, and inefficient workflows slow down sales cycles and impact revenue. Microsoft Dynamics 365 Sales automates key processes, allowing teams to focus on closing deals and strengthening customer relationships. This blog explores how automation can streamline your sales operations for greater efficiency and growth. Automate Lead Capture and Qualification Manually entering and qualifying...

Competitor records in Dynamics 365 Sales are a powerful yet often underutilized tool that can provide valuable insights into your competition. By tracking competitors within your CRM, your sales team can better understand who you’re competing against, why deals are won or lost, and how to improve sales strategies. In our latest enCloud9 YouTube video,...

Have you ever wished for a smart assistant to lighten your workload and simplify those never-ending tasks? Here is your ally – Microsoft 365 Co-Pilot, the AI-powered assistant designed to transform the way you work. Whether it’s hunting down critical information or providing on-the-go insights, Co-Pilot is here to make your life easier, faster, and...

In our previous blog post about Canvas Apps, we discussed debugging formulas in Canvas Apps. While formula errors will present themselves immediately within your app editor, sometimes the app will not function as expected even though no errors are showing within the app. When this happens, Microsoft has a tool that allows you to trace...

As a business, you want to engage with your customers with ease. But the customers expect to interact with brands on their preferred channels—whether it’s WhatsApp, SMS, Live Chat, or email. The challenge? Managing these channels without losing sight of giving a smooth customer experience. Right Solution for Omnichannel Communication Managing customer interactions across channels...

The modern business decisions are majorly dependent on data to sustain in today’s highly competitive market. Data is a set of actionable insights that play a significant role in strategic data-driven decisions. One of the most important aspects of gathering these actionable insights is through surveys.    That is where Dynatech’s Survey Solutions, powered by Microsoft...