Category: News

In today’s dynamic and ever-evolving business landscape, customers’ expectations are also evolving. Today, they do not just expect high-quality products or services but a sense of gratification in return while dealing with brands. Businesses have an extended responsibility to understand their customers, their buying habits, buyer persona, demographics, interests, etc. Offering highly superlative services, improving...

Today, modern businesses depend on their data to help them remain competitive. The accuracy and reliability of your business data directly impact decision-making processes, customer satisfaction, and overall business success. Imagine having a highly efficient assistant that not only combs through all your business data for accuracy but also automates the entire process and alerts...

Providing exceptional customer service is quite important to enhance customer loyalty and satisfaction. But sometimes, using different tools that don’t work together well and doing things in a way that takes a lot of time can make it hard to fix problems quickly, which can make customers unhappy. Fortunately, Dynamics 365 Field Service has introduced...

Out-of-the-box capabilities in Dynamics 365 Field Service empower your service technicians and clients to handle the relationship between them more efficiently. However, understanding when and what to customize can significantly impact your success and lead to even better outcomes. This automation, when paired with a tool like Customer Voice, can enhance the customer experience and...

Feeling overwhelmed managing your team, clients, and plans? Imagine a tool that simplifies your work, reveals hidden data patterns, and empowers data-driven choices. Meet Maplytics, a certified geolocation app on the Microsoft AppSource that integrates Dynamics 365 with maps, transforming how managers operate across industries. Territory at a Glance Understanding your territory is key to...

Dynamics 365 CRM and SharePoint are a powerful duo for managing customer data and documents. But when it comes to security, there can be a chilling disconnect between the two platforms. Let’s explore some security gaps that can arise when storing CRM documents in SharePoint: Permission Mismatch: CRM and SharePoint have separate permissions. A user...

If you’re like me, then from time to time, you need to mirror your iPhone to a Windows machine to show something cool, usually during a demo. Searching the bottomless pits of the Internet using “How to mirror iPhone to Windows” will get you a never-ending stream of ads and headache-inducing instructions to use LonelyScreen,...

When I was working on Power Automate, I had to remove one of the parameters in it and when I clicked on the more options on the Input property and tried to delete it, the option is disabled. Then I checked the Power Automate flow thoroughly and understood that the parameter is being used in...

    It’s not just an AI chat assistant in Bing anymore. Microsoft Copilot is an artificial intelligence (AI) assistant that helps users with various tasks and challenges in their work and personal lives. Copilot is not a one-size-fits-all single solution from Microsoft, but rather a family of AI assistants and features powered by Copilot,...

In today’s dynamic sales landscape, professionals constantly seek innovative solutions to enhance productivity and streamline deal closures. With the advent of Artificial Intelligence (AI) and advanced analytics, businesses now have access to powerful tools that can revolutionize the sales process. One such groundbreaking solution is Microsoft Sales Copilot, an intelligent assistant powered by Dynamics 365...