Delivering CRM software solutions for health insurance brokers for over two decades, ForgeXRM understands the relationships that matter most for employee benefits brokers.
With ForgeXRM’s industry focus, coupled with our deep Microsoft specialization, ForgeXRM created CRM for Health Insurance Brokers to address the common challenges facing health insurance brokers. Built on the Microsoft Power Platform, we’ve transformed agency operations for hundreds of brokers through the years. Driving new levels of productivity with automation and streamlining business processes with the Microsoft Power Platform, we empower agencies with the tools that result in a better client experience and a more profitable insurance agency.
One Challenge – Managing Policy Renewals
Retaining renewal business is crucial for every insurance agency. A robust existing book of business ensures financial stability and allows agencies to focus on new business and prospecting opportunities.
But the policy renewal journey can be cumbersome, to say the least.
In our experience, agencies typically fall into two camps:
1) The agency that has cobbled together their own array of manual processes, siloed spreadsheets and systems.
2) The agency equipped with the tools to automate the renewal process but find themselves boxed into expensive and inflexible software that can be complex and slow to change.
The Solution
ForgeXRM and CRM for Health Insurance Brokers delivers CRM integrated agency management with robust policy management. Comprehensive workflows, analytics, and case management capabilities help ensure policy renewals are easily tracked through the entire life cycle.
- Centralized policy management provides the entire agency, from producers to client-service representatives, with access to a comprehensive view of policy information. And with intuitive drill-down capabilities into rates and plan data information you can quickly access related policy information.
- Workflow automation streamlines the renewal process with pre-built renewal templates that organize the tasks required for a fast and efficient policy renewal. This ensures the proper steps are followed and distributed to each person or team responsible for completing the related policy renewal task. Each template can easily be configured to handle different types of renewal processes, ensuring consistency and flexibility for the agency.
- Easy to use and integrated with the Microsoft tools you already use, such as Microsoft Teams, Word, Excel, Outlook, SharePoint, and more. This integration enhances collaboration and reduces the need for constant application switching. The familiar interface ensures user confidence and promotes adoption, leading to higher levels of employee productivity.
- Microsoft AI tools, are increasingly becoming available in the Microsoft Power Platform, providing health insurance brokers with a platform that will evolve as Microsoft continually delivers new AI offerings. Microsoft Copilot is leveraged today during the renewal process to summarize meetings and create follow-up action items, both internally and for the client.
Health insurance brokers, leveraging automation, can streamline traditionally complex processes, such as policy management and free up time to do what they do best – manage the client relationship and further establish themselves as their client’s trusted advisor.
CRM for Health Insurance Brokers, powered by the Microsoft Power Platform, empowers insurance agencies to leverage process automation in various aspects of their agency operations. This enhances operational efficiency, improves client satisfaction, and reduces resource cost, resulting in a more profitable business.
ForgeXRM has worked closely with many health insurance brokers realize greater efficiencies and boost productivity across their business with Microsoft Dynamics 365 and the Microsoft Power Platform.
Insurance brokers need to manage specific relationships and processes to meet their business objectives, which require specific solutions tailored for their business. Your CRM and agency management solution should reflect that.
To learn more about how CRM for Health Insurance Brokers can help your agency better engage with your clients, optimize operations, and empower your employees, contact our CRM experts at ForgeXRM.
By Ryan Plourde, ForgeXRM, www.forgexrm.com
The post CRM for Health Insurance Brokers and Policy Renewal Automation appeared first on CRM Software Blog | Dynamics 365.
