The future of customer relationships is intelligent, connected, and AI-driven — and Microsoft Dynamics 365 is at the forefront of that evolution. On November 13, 2025 from 1:00 – 4:45 PM EST join us for Dynamics Futures: The Next Era of Business, a free, virtual conference built for sales, marketing, and customer service professionals who want to stay ahead in the age of AI and automation.
Now celebrating its 5th year, this premier Microsoft Dynamics 365 event is bigger and bolder than ever, with over 30 expert-led sessions exploring the latest innovations across Dynamics 365 Sales, Customer Service, Power BI, Microsoft Copilot and more. Plus, this year’s event is brought to you in partnership with Rand Group, bringing even more strategic insights and real-world expertise to help you transform your customer engagement strategy.
A Keynote That Looks 10 Years Ahead
The Next Decade of Microsoft: Predictions, Priorities, and Progress
Speakers:
- Bryan Goode, Corporate Vice President, Microsoft
- Andrew King, Chief Innovation Officer, Rand Group
- Ron Rand, President & CEO, Rand Group
Get an exclusive look at Microsoft’s CRM and customer experience roadmap for the next decade. From AI-powered engagement to evolving business applications, this keynote will equip you with the knowledge to future-proof your sales and service strategy.
Key Takeaways:
- The Road Ahead: Explore Microsoft’s vision for the future of CRM and customer engagement.
- Strategic Priorities: Understand how innovation, trust, security, and responsible AI are shaping product direction.
- Leadership Insights: Hear directly from industry leaders on adapting to disruption and driving long-term growth.
Can’t-Miss Sessions for Sales and Service Teams
Whether you’re focused on boosting pipeline visibility, improving support experiences, or integrating AI into your workflows, these sessions are packed with actionable insights for CRM professionals:
- What’s New in Dynamics 365 Sales – Explore the latest features designed to accelerate deal cycles and improve forecasting.
- Dynamics 365 Sales Pipeline Health Check: Dashboards and KPIs That Matter – Learn how to measure what really drives revenue growth.
- AI-Powered Selling: Copilot for Dynamics 365 Sales in Action – See how Copilot can automate tasks, surface insights, and help your team close deals faster.
- Better Decisions: Reporting with Dynamics 365 Customer Engagement & Power BI – Transform data into strategy with powerful reporting and analytics.
- What’s New in Dynamics 365 Customer Service – Deliver seamless, personalized support experiences at scale.
- Building a World-Class Support Team with AI Agents, Copilot & Dynamics 365 Customer Service – Discover how AI can elevate agent productivity and customer satisfaction.
- What’s New in Dynamics 365 Field Service – Learn how the latest capabilities are transforming service delivery, resource scheduling, and customer satisfaction in the field.
- …and many more!
Learn, Compete, and Win
Your experience goes beyond sessions. Dynamics Futures is designed to educate, engage, and reward:
- Earn CPE Credits: Gain professional credits for attending sessions — perfect for advancing your career.
- Win Prizes: Enter to win a Samsung tablet or Amazon gift cards just by participating.
- Test Your Knowledge: Join interactive quizzes throughout the event for a chance to win rewards.
Why CRM Professionals Can’t Miss This Event
This is more than a virtual event — it’s your opportunity to connect with experts, learn real-world strategies, and see how Microsoft’s next-generation CRM tools are redefining customer relationships. Whether you’re modernizing your sales process, building a data-driven support team, or exploring AI copilots, Dynamics Futures 2025 will give you the insights you need to lead in the new era of customer engagement.
Register Now for Free
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