Struggling to Get Your Team to Actually Use Dynamics 365 CRM?
- Are your users logging in but not really using CRM?
- Do you find it hard to see who’s engaging with what — or who’s not engaging at all?
- Are important features of Dynamics 365 going unnoticed or underused?
- Does your CRM feel more like a data dumping ground than a productivity driver?
- Is low user motivation hurting your CRM ROI?
If any of that sounds familiar, you need to take immediate action to improve your user adoption.
CRM adoption is a common challenge for organizations of all sizes. Even with the most powerful tools in place, user engagement often lags behind.
And when that happens, visibility drops, processes break down, and the return on your CRM investment starts to slip away.
But what if you could not only track user activity, but also motivate your team to adopt CRM the right way?
That’s where User Adoption Monitor and Gamifics365 by Inogic come in. Let’s explore how combining insights with engagement can supercharge CRM adoption in 2025.
Why CRM Adoption Often Falls Short
Many organizations assume that simply deploying a CRM like Dynamics 365 is enough. But in reality, user engagement is the backbone of CRM success. If users aren’t logging in regularly, updating records, or adopting key modules, then your CRM becomes just another underutilized tool.
Here’s what usually goes wrong:
- Users forget or resist using certain features
- Managers can’t see who’s engaging (and who isn’t)
- There’s no motivation to consistently update data
And that’s where User Adoption Monitor and Gamifics365 make a difference—by giving you the ability to track behavior and inspire action.
User Adoption Monitor – Understand What Your Users Are Really Doing
User Adoption Monitor is your go-to tool to see who’s doing what—and how often—in your CRM. It goes beyond simple login tracking to deliver detailed insights about user activities, record updates, and feature adoption.
Key Features:
- Monitor logins, module usage, record creation/update/delete actions
- Track user behavior across custom and OOB entities
- Track record completeness using field-based validation
- Ensure data quality across current and historical records
- Measure performance with aggregate value tracking
- Set and monitor activity-based or value-based user targets
- Visual dashboards to identify usage trends
- Define KPIs and performance benchmarks
Business Benefits:
- Identify underperforming users or modules
- Design targeted training plans based on real data
- Improve license utilization by spotting inactive users
- Get real-time insight into CRM engagement
Bottom line? User Adoption Monitor gives you the data you need to improve CRM usage—strategically.
Gamifics365 – Turn CRM Usage into a Motivating Game
Once you know what’s happening with CRM usage, the next step is to motivate your users to do more. That’s where Gamifics comes in. It adds a layer of fun, competition, and recognition to everyday CRM tasks.
Core Capabilities:
- Create points, badges, and leaderboards
- Define game rules around CRM actions (e.g., closing opportunities, logging calls)
- Launch challenges, campaigns, or team-based competitions
- Track and reward performance in real-time
Why It Works:
- Encourages healthy competition across teams
- Recognizes top performers and boosts morale
- Drives consistent behavior change in CRM usage
- Enhances user onboarding and feature adoption
Gamifics365 is more than fun—it’s functional. It’s about creating a workplace culture where CRM isn’t a chore, but a game worth winning.
Why UAM + Gamifics365 Work Better Together
While User Adoption Monitor tells you what’s happening, Gamifics365 helps you influence what happens next.
Imagine this:
- UAM shows that Opportunity updates are low → You launch a Gamifics365 challenge rewarding daily updates → Engagement spikes.
- UAM highlights your top CRM users → Gamifics365 gives them recognition with a custom badge or leaderboard shoutout → They stay motivated, others are inspired.
- You spot gaps in usage with UAM → Gamifics365 helps fix them with gamified campaigns → CRM adoption improves, and so does data quality.
Together, these tools let you monitor, measure, motivate, and multiply productivity.
Real-World Scenarios Where the Duo Shines
Let’s explore how this combo transforms everyday CRM experiences:
Sales Teams:
- User Adoption Monitor tracks Opportunity activity logs.
- Gamifics365 rewards team members who update deals on time.
- Result: Cleaner pipeline, better forecasting.
Support Teams:
- User Adoption Monitor identifies delays in ticket closures.
- Gamifics365 gamifies fast resolutions and CSAT scores.
- Result: Faster support, higher satisfaction.
Marketing Teams:
- User Adoption Monitor monitors campaign engagement in CRM.
- Gamifics365 creates a challenge around email opens or campaign creation.
- Result: More proactive campaign planning.
You’re not just tracking data—you’re transforming behavior.
Ready to Transform CRM Usage?
If you want a CRM that your users actually enjoy using, it’s time to combine the power of User Adoption Monitor and Gamifics.
- See what’s working
- Motivate what matters
- Maximize ROI from your CRM investment
Want to try it firsthand? Get a 15-day free trial directly from our website or Microsoft Appsource.
Prefer a guided walkthrough? Book a personalized demo and watch the difference unfold in real time.
Have questions or ready to dive in? Reach out to us at crm@inogic.com
The post Guide to Dynamics 365 CRM User Adoption Through Data Insights & Gamification! appeared first on CRM Software Blog | Dynamics 365.
