Ever seen a CRM alert pop up while you were in the middle of something important?
Maybe you thought:
“I’ll get back to this later.”
…but then later never came?
You’re not the only one.
For Dynamics 365 CRM users, alerts are essential, but they can also be overwhelming when they interrupt the flow of work. And let’s be honest, how many important notifications have slipped through the cracks because of bad timing?
That’s where the new Snooze Notification feature in Alerts4Dynamics comes in.
What if you could hit pause on a notification and bring it back exactly when you’re ready to deal with it?
Yes, you heard it right! Now you can.
Whether you’re in sales, customer service, or operations, this simple feature can help you stay organized, reduce alert fatigue, and never miss a message again.
Let’s see how.
Sales Teams
Scenario:
You’re on a call with a prospect, and a notification pops up reminding you to follow up with another lead. It’s important, but right now, you need to stay focused on the conversation.
How Snooze Helps:
You snooze the alert for 1 hour, allowing you to give your full attention to the current task. Once you’re off the call, the alert reappears as unread, and you can act on it immediately—no digging around in emails or CRM reminders.
Outcome:
Zero distractions during high-stakes interactions, and no lost follow-ups.
Customer Service Teams
Scenario:
As a service manager, you receive multiple alerts about open tickets. Some are routine; others are high-priority escalations that need immediate resolution.
How Snooze Helps:
You snooze lower-priority ticket alerts for a custom time, say, at the end of your shift.
That way, your focus remains where it’s needed most, without missing any tickets entirely.
Outcome:
Improved prioritization and better response times for critical issues.
HR or Ops Sending Internal Reminders
Scenario:
HR rolls out a new company policy or sends a reminder to submit timesheets before Friday. Users receive the pop-up alert but are in the middle of tasks and dismiss it with the plan to read it later.
How Snooze Helps:
Users snooze the notification to reappear later in the day, when they’re wrapping up and can act on it. It shows up again, unread and front-and-center.
Outcome:
Higher visibility and better compliance with internal updates.
Snooze with Control: When Admins Need to Keep Alerts Active
Some messages are just too important to snooze. That’s why Alerts4Dynamics lets the CRM disable the snooze option for specific alerts.
For example:
- System maintenance or outage announcements
- Urgent compliance or legal updates
- Real-time critical business alerts
If users try to snooze such a notification, they’ll see a clear message: “Snooze Not Allowed” ensuring nothing slips through the cracks.
Quick Glance: How to Enable Snooze in Alerts4Dynamics
- Create a new alert in Dynamics CRM
2. In the Message section, set Allow Snooze = Yes
3. Then click on “Activate” to set the alert
4. When the notification appears, users will see a snooze icon
5. They can choose to snooze for 1 hour, 4 hours, 1 day, or set a custom date/time
6. The notification reappears as unread once the snooze time ends
Need it to stay always visible? Just keep Allow Snooze = No
Why It Matters
Alerts4Dynamics already makes CRM alerts easy to configure, target, and manage. Now, with the Snooze Notification feature, users can handle alerts on their terms, without losing important updates in the process.
This means:
- Better focus during peak hours
- Smarter prioritization
- Less clutter in your CRM workspace
- And no more “Oops, I forgot that alert” moments
Ready to Work Smarter with Alerts4Dynamics?
Whether you’re coordinating across teams or just need to keep your CRM alerts under control, Alerts4Dynamics’ Snooze Notification is here to help you stay organized and informed.
Try it yourself with a 15-day free trial by downloading from Inogic website or Microsoft AppSource.
Dive deeper into the Alerts4Dynamics with our help docs.
Prefer a visual walkthrough? Watch our product video.
Got questions? Or want to book a personalized demo? Drop us a mail at crm@inogic.com.
The post How to Snooze Alerts/Notifications in Dynamics 365 CRM! appeared first on CRM Software Blog | Dynamics 365.
