Tag: D365

Hutchison 3G (Hi3G), also known as 3 or Three, is a global brand owned by Hutchison 3G Enterprises S.A.R.L. The brand operates several UMTS-based mobile phone networks and broadband Internet providers worldwide. UMTS, the Universal Mobile Telecommunications System, is a third-generation (3G) mobile communication technology designed to provide faster data transfer speeds and enhanced capabilities compared to...

  The use of Artificial Intelligence (AI) in Enterprise Resource Planning (ERP) solutions is rapidly increasing. Recent research by Microsoft highlighted the transformative impact of AI on work productivity and quality. For instance, 70% of early users of generative AI reported increased productivity, and 68% said it enhanced their work quality. Additionally, 64% of salespeople...

In today’s fast-paced manufacturing industry, where precision, efficiency, and data-driven decisions are highly valuable, maintaining high-quality data is essential. The manufacturing process relies on accurate and reliable data at every stage, from procurement to production and distribution. This is where the Data Quality App steps in as a game-changer, offering a comprehensive solution to ensure...

In the ever-evolving landscape of customer service, Microsoft is trying to integrate cutting-edge technology into their Contact Center solution. The latest push? Leveraging AI and IVR to create a seamless, efficient customer experience. However, recent findings by Gartner raise a critical question: Are they innovating too quickly, or is this the perfect moment to bring...

Recently, we implemented the Inactivity process as part of the CoE Toolkit, which is a component of our general tenant hygiene strategy. If you’re unfamiliar with the concept, I suggest reading the article below: https://learn.microsoft.com/en-us/power-platform/guidance/coe/after-setup-tenant-hygiene Also, I suggest learning about the inactivity process setup: https://learn.microsoft.com/en-us/power-platform/guidance/coe/setup-archive-components If you don’t like reading, here’s a quick summary: it’s...

In an increasingly competitive business landscape, companies are seeking innovative ways to enhance their processes and improve their operational efficiency. Microsoft Dynamics 365 Business Central (BC) and Customer Relationship Management (CRM) are powerful tools that can help businesses transform their operations, streamline workflows, and achieve their strategic goals. At JourneyTeam, we’ve been working with companies...

Dark mode is popular among computer users for many reasons, including reduced eye strain, increased readability and possibly increasing the battery life of your devices. Some people just think it looks cool! Dynamics 365 has not had a dark mode option, but previously you could use themes to simulate dark mode. While doing some research...

  Power Pages is a great tool to give users access to Dataverse information without having to fully license them and give them access to your system. However, adding Dynamics functionality can be a bit tricky at times. One of those times would be when adding a timeline to basic or multi-step form. Let’s take...

Leveraging the data stored in your CRM, like Microsoft Dynamics, can help execute innovative marketing campaigns. Using a marketing automation platform can streamline these efforts and help you achieve your goals effectively. Here are some top campaigns you can run based on your customer data.  1. Cross-Sell Campaigns One powerful campaign type is the cross-sell...

In today’s fast-paced digital landscape, efficiency is key. Shouldn’t your storage activities follow the same path as everything becomes just one click away? In today’s world, where organizations of all sizes need a one-stop solution to store information and communicate, Microsoft Dynamics 365 CRM is the top choice. It helps companies, universities, hospitals, and small...