Business Process Management (BPM) is more than just improving operations—it’s about designing, executing, and continuously enhancing how your organization runs. While BPM provides the strategic roadmap, automation is often the engine that puts those process models into action.
But every journey starts with a first step — and to automate BPM processes, that first step is organizing your data. Specifically for BPM processes that involve documents, it means enriching your documents with structured, well-thought-out metadata. With such metadata, automation gains the clear context it needs to trigger consistently and execute your defined processes.
Getting your metadata right is critical for meaningful automation—because without structure, automation can only replicate chaos. As Michael Hammer, co-creator of Business Process Reengineering (BPR), famously said, “Automating a mess yields an automated mess.”
Once you have the metadata structure well set up, there is the question of the data within that structure. Because, let’s face it, what good is having perfect metadata fields if the users are not putting information into them? Drag & Drop and Metadata for Dynamics 365 CE by Connecting Software comes in precisely to help with this point.
Read the full article at the CRM Software Blog.
About the Author
She uses her technical knowledge to create insightful articles and resources for Connecting Software. These resources help organizations improve their workflows, their security and eliminate data silos.
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The post The First Step to Smarter BPM in Dynamics 365: Enriching Documents with Metadata appeared first on CRM Software Blog | Dynamics 365.
